Stakeholder Management Course
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COURSE DATES AND LOCATIONS
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INTRODUCTION
This course is a result of 25 years of consulting project and portfolio management experience, including managing all types of project stakeholders, from junior team members to C-level executives. We will start this course with a brief overview of the project manager’s responsibilities and the role of the stakeholder management plan in the overall project plan. We will then focus on stakeholder management and its four pillars: identifying stakeholders, planning stakeholder engagement, managing stakeholder engagement, and monitoring stakeholder engagement.
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COURSE OBJECTIVES
By the end of the course, you‘ll be able to:
- Recognize the inputs to the Manage Stakeholder Engagement process
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Distinguish between the tools and techniques you can use to manage stakeholder engagement
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Identify methods to collect feedback you can use for managing stakeholder engagement
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Recognize the interpersonal and team skills you can use for managing stakeholder engagement
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Identify the outputs of the Manage Stakeholder Engagement process
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Identify the inputs to the Monitor Stakeholder Engagement process
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Recognize the tools and techniques you can use for monitoring stakeholder engagement
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Identify the outputs of the Monitor Stakeholder Engagement process
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Demonstrate your understanding of the Manage Stakeholder Engagement and Monitor Stakeholder Engagement processes
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COURSE AUDIENCE
This course is made for:
- Project manager
- Risk manager
- Functional manager or C-suite executive, PMI-RMP certification sets you apart.
- Financial managers
- Sales managers
- Compliance officer
- Commercial Excellence officer
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COURSE OUTLINE
DAY ONE:
- The first principle of engaging and managing stakeholders
- The stakeholder engagement and management roadmap
- The key documents used in managing stakeholders
DAY TWO:
- How to create effective communications strategies and plans?
- Personality and behavior – how to understand and use to enhance communications
- What is Emotional intelligence and how to develop it?
DAY THREE:
- Understanding national and cultural, working with stereotypes, and recognizing their use (and limitation)
- Analyzing corporate and business unit culture and how this affects stakeholder management activities
DAY FOUR:
- Influencing without authority
- How to build trust and credibility with your stakeholders?
DAY FIVE:
- Negotiating with stakeholders
- Using principled techniques and seeking a win-win outcome
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