Quality Assurance and Management
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COURSE DATES AND LOCATIONS
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INTRODUCTION
Quality assurance (QA) is any systematic process of determining whether a product or service meets specified requirements. QA establishes and maintains set requirements for developing or manufacturing reliable products. A quality assurance system is authorized to increase customer confidence and a company’s credibility, while also improving work processes and efficiency, and it enables a company to better compete with others.
The course will focus on background to the various concepts of managing quality in organizations to ensure the participants are familiar with quality assurance.
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COURSE OBJECTIVES
By the end of the course, you‘ll be able to:
- Be aware of the history of quality assurance and standardization and state different models and frameworks for quality assurance
- Realize the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
- Appreciate methods for identifying and improving interaction in business processes.
- Learn the importance of risk based thinking in a quality management systems and awareness of organizational context and what is means in a quality management system
- Understand some of the practical requirements of management systems auditing and state the benefits of audit in a quality management system including practicing audit techniques
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COURSE AUDIENCE
This course is made for:
- Quality assurance officers
- Sales and Marketing managers
- Departments managers
- Audit officers
- HR team and managers
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COURSE OUTLINE
DAY ONE:
Introduction to Quality Assurance and Control
- An Introduction to Quality Assurance and Control
- A History of Quality Assurance
- Introduction to Models of Quality Assurance and Control
- Concepts of Total Quality Management
- Deming’s Fourteen Points and other approaches
- The Process approach and ISO9001
DAY TWO:
Principles of Quality Assurance and Control
- Core Principles in achieving Total Quality Management
- Prevention, not correction
- Customer Focused Quality
- Establishing Vision, Mission and Policy
- Opportunities for Organizational Continuous Improvement
- Building Quality through Teamwork
DAY THREE:
Planning and Operating a Quality Management System
- Establishing Policies
- Planning for a Quality Management System
- Assessing Risk and Opportunity within a Quality Management System
- Supporting your System – Resources, Competence
- Operations, Planning and Control
DAY FOUR:
Audit as a Management Tool
- Management Systems Auditing
- The Face of a Systems Auditor
- Requirements of ISO19011 – guidelines for auditing management systems
- Types of Systems Audits
- Planning Audits
- Audit as part of performance monitoring and organizational improvement
DAY FIVE:
Document Management in Your Quality Management System
- Building a Document Control System
- Document Life Cycles
- Consistency in document appearance, notation and circulation
- Maintaining the integrity of Document Controls
- Availability of documents to interested parties
