Professional Skills Training Course For HR Managers
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INTRODUCTION
The Human Resources Department is taking a shift. The HR Staff and managers now need to upskill their skills and competencies to be excellent contributors to the business. Traditional HR responsibilities include recruiting, hiring, retaining talents, compensation and benefits.
Human resources practitioners need to identify the responsibilities and areas of concern. This detailed course enables HR professionals to keep employees satisfied and willing to work using standardized methods it includes techniques to evaluate employee performances on a regular scale and provide them with proper incentives to keep them motivated. This evaluation technique not only motivates the employee but also acknowledges the employer of their best talent for better organizational growth.
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COURSE OBJECTIVES
By the end of the course, you‘ll be able to:
- Define the Mindset of Effective Communication
- Makes an HR manager able to find the middle ground between opposing views.
- Provides a solution that is acceptable for both ends.
- HR professional skills reveal how to meet the middle ground in case of any conflict.
- communicate persuasively and deal with the views comprehensively.
- Discover business communication as leader
- Master techniques for Maintaining Effective Team Building Relationships
- Explain the importance of Visual, Vocal, and Verbal communication
- Distinguish between the different styles of communication.
- Apply effective rapport-building techniques.
- Adopt an assertive approach to communicating with others
- Recognize and label communication issues to enhance negotiations and foster positive professional relationships
- Know Master techniques of Managing friends and experienced staff.
- Ask the right questions for the right reasons
- Discuss what is a good relationship in the workplace & how to build it.
- Build trust-based relationships for effective teams
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COURSE AUDIENCE
This course is made for
- Employee evaluators
- HR managers
- Recruitment and hiring manager
- Compensation and benefit planner
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COURSE OUTLINE
Day One
Introduction to Human Interaction and Communication
- Importance of interpersonal interaction and communication styles
- Visual Communication
- Vocal Communication
- Verbal Communication
- Interpersonal communication is two-way
- Interpersonal interaction preferences differ
- Communication levels and styles
Day Two
Achieving communication success
- Barriers to effective communication
- Overcoming communication barriers
- Communicating across cultures
- Managing perceptions and biases
- Listening etiquette
- Building Rapport and the Circle of Trust Technique
Healthy relationships fuel: Trust
- What is Trust?
- Start with your personal integrity “The Value of Trust”
- The trust absence impact
- Importance of having a culture of trust in your organization
- Adobe Case Study
Day Three
Communication is the Key
- Using assertive communication
- Distinguishing between aggressiveness and assertiveness
- Identifying the three components to achieve assertive communication
- The art of body language
Team Dynamic intelligence
- Importance of teamwork to increase productivity
- Why do Teams fail?
- Teams Dynamics: The 5 Stages of Team Development (Tuckman)
- Being A Team Player
- How to benefit as an individual from working in a team
Day Four
Different Personalities types make different
- Assess your own personality type
- Different Personalities types at the workplace
- Understand the impact of the different styles on each other
- The 6 types of difficult people
- How does each person’s style impact their communication style?
- Key steps for dealing with different behavior and personalities styles
- Resolving conflicts in a constructive way
- How to bring out the best in even the most difficult people
Day Five
Understanding Others in the Context of Influencing & Negotiating
Using a recognized behavioral tool, this session gives delegates the opportunity to understand the behaviors of other people in a range of circumstances and how their behaviors will help or hinder your ability to negotiate, influence, or persuade them to your point of view.
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