Negotiation Skills
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COURSE DATES AND LOCATIONS
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INTRODUCTION
Nearly everything in the world is negotiable but it depends how. Reaching your organization objectives with the least cost depends on how good you are in negotiations. Upgrade your negotiation tactics & skills.
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COURSE OBJECTIVES
- Understanding the basic elements of negotiations
- Understanding how to design and execute a negotiation process
- Learn the different types of bargaining and giving and taking concessions.
- Have become a more effective and confident negotiator
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COURSE AUDIENCE
- Executive Personal Secretaries
- Personal Assistants
- Office Managers
- Administration Managers
- Management Secretaries
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COURSE OUTLINE
Day One :
Introduction to Negotiation
- Positivity & Negativity and Its Affect on Negotiation
- Applying a Positive Attitude to the Negotiation Process
- Placing Yourself Above the Competition with Your Proposal
Day Tow :
- Knowing and Understanding your own Behavioural Style
- Negotiation Style Assessment
- Approaches to Negotiation
- The Two Distinct Approaches to Negotiation
- Communication Style and the Negotiation Process
Day Three :
- A Strategic Approach to Negotiation
- Openings, Anchors, Offers and Counter Offers
- A Strategic Approach to Negotiation – Integrative Negotiation Strategies
- Package Deals, Multiple Offers and Post-settlement Settlements
- Sales Negotiation Behaviour – A Practical Approach
Day Four :
- Wants and Needs – The importance of identifying needs
- The Importance of Body Language and Non-verbal Behaviour
- Resolving Disputes – learning to mediate to create better deals
Day Five :
- Face to Face Negotiation – dealing with different cultures
- Advice for Cross Cultural Negotiators
- Putting Negotiation Techniques into Practice – putting a deal together
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