Managing Training & ROI through ISO 29993:2017 Workshop
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COURSE DATES AND LOCATIONS
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INTRODUCTION
ISO 29993:2017 is the quality assured standard for HR and L&D departments to certify the training and the learning department as meeting international quality assurance standards. Achieving this standard will demonstrate that your organisation Learning and Development is working to the highest quality level, raise the bar in service delivery, provide an outstanding, effective and efficient service, as well as provide a quality mechanism for external provider engagement.this course will help you to walk through the standards to assess your alignment of organisation learning in relation to ISO 29993:2017
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COURSE OBJECTIVES
By the end of the course, you‘ll be able to:
- Utilize ISO 29993:2017 as the business quality standard to manage the department and engage external learning service providers
- Apply techniques for identifying business learning / training needs
- Develop and propose a business case for learning / training to meet strategic business objectives
- Analyse evaluation methods to aid the management and measurement of investment
- Create a self-developed Action plan for implementation of ISO 29993:2017 in preparation for assessment application
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COURSE AUDIENCE
This course is made for
- Human Resources team
- Learning and Development department
- Training and Development employees
- Organisational Development staff
- Talent Management and Succession Planning department
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COURSE OUTLINE
Day One
DEFINING ISO 29993 – QUALITY ASSURANCE OF L&D TO MEET BUSINESS NEEDS
- Strategy and Organizational Development
- Planning for Future Skills and Competences
- ISO Standard – Framework and Structure
- The ISO: 29993:2017 Standard: Overview
Day Two
DEFINING ISO 29993 – QUALITY ASSURANCE OF L&D TO MEET BUSINESS NEEDS
- Aligning Learning and Development to Business Objectives
- Creating the Business Vase for the Training Investment
- Evaluation – Methods and Models
Day Three
MANAGEMENT OF THE L&D FUNCTION TO ISO 29993:2017 STANDARDS
- General Information Provision Development
- Training Needs Analysis: Requirements and Format
- Design of the Learning Service
- Sponsors and Learners: Requirements
Day Four
MANAGEMENT OF THE L&D FUNCTION TO ISO 29993:2017 STANDARDS
- Service Delivery Standards
- Staff
- Learning Material
- Learning Environment
- Facilitators: Standards, Assessment and Evaluation
- Assessment of Learning
- Monitoring and Evaluation of the Learning Service
Day Five
APPLYING ROI PROCESS IN TRAINING
- L&D Budget Planning and Formulation: Factors and Structure
- ROI: Process and Methods
- Self-Action Planning: Gap Analysis Assessment / ”Health-check” to Gaining the ISO 29993:2017 Standard
- Next Steps
N.B: Exam fees are not included
