Managing Multigeneration Teams
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INTRODUCTION
This course is designed to help participants discover how they can develop, strengthen, communicate and coach a team of diverse generations and leverage their strengths to achieve better results.
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COURSE OBJECTIVES
By the end of the course, you‘ll be able to:
- Understand how leaders and managers manage a multi-generational team.
- Communicate more effectively.
- Overcome generational work ethic differences
- Discover and reinforce similarities between generations
- Create multi-generational.
- Managing multi-generational workforce training
- Enhance department productivity.
- Enhance organizational productivity.
- Train different generations through multi-generational workforce training management.
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COURSE AUDIENCE
This course is made for
- Personal Assistants,
- Senior Assistants,
- Executive Assistants,
- Office Managers,
- Administration Managers,
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Executive Secretaries,
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Executive Personal Secretaries,
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Personal Secretaries,
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Management Secretaries.
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COURSE OUTLINE
Day One
Enhancing interpersonal management skills
- Establish a foundation of trust and confidence with multi-generational employees
- Management methods influence different generations
- work with Traditionalists, Baby Boomers, Generation Xers, and Millennials
- Dealing more effectively with different generations, people and personalities
- Improving the communication with multi-generational employees
- Develop an action plan to improve management methods and communication between generations
- Applying logical motivation principles to multi-generational employees
Day Two
Handling Difficult Multi-Generational Workplace Situations
- Reward and recognize the different generational employees
- Management styles can lead to conflict with different generations
- Work more successfully with difficult people and personalities
- Recognize the potential liabilities of the different generations
- Overcome the work ethic differences between the generations
- Develop multigenerational collaboration
- Manage employees who are older or have more seniority than the manager
Day Three
Build Solid Multi-Generational Teams (Part 1)
- Help multigenerational employees understand each other & work together
- Create more effective multigenerational teams
- Develop and set clear goals and expectations that get met
- Increase communication and coordination between multigenerational employees
- Increase multigenerational employee’s accountability and responsibility
Day Four
Build Solid Multi-Generational Teams (Part 2)
- Develop more effective communication skills
- Improve our listening skills
- Become a more effective change agent and catalyst for multigenerational change
- Introduce and implement successful change more effectively
- Overcome multigenerational resistance to change
Day Five
Get the Most Out of Multi-Generational Teams
- Develop and set SMART goals for multigenerational employee performance
- Feedback importance to change behavior and performance
- Develop a 5 step coaching process to improve multigenerational performance
- Make performance evaluations more effective
- Use a 5 step counseling process to turn multigenerational employees around
- Develop a Performance Improvement Plan – PIP – that really works
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