Change Management Course
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COURSE DATES AND LOCATIONS
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INTRODUCTION
Change Management is the application of an organized method and set of devices for managing the people side of change for obtaining the desired results. It is defined as the ways and processes in which an organization represents and executes change in both its external and internal processes. Change Management mainly concentrates on assisting people in adopting, engaging, and using a change in their daily work. This Foundation and Practitioner Change Management training course covers both Change Management Foundation and Change Management Practitioner certification modules that allow individuals to gain both qualifications at once
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COURSE OBJECTIVES
By the end of the course, you‘ll be able to:
- Define change management.
- Explain the value of change management.
- Apply the Prosci ADKAR® Model to facilitate individual change.
- Apply the Prosci 3-Phase Process for organizational change.
- Activate roles that contribute to change success.
- Formulate the foundation of a Change Management Plan to address a specific project.
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COURSE AUDIENCE
This course is made for:
- Project managers
- Change management practitioners
- Continuous improvement specialists
- IT professionals
- Human resource business partners
- Project team members
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COURSE OUTLINE
DAY ONE:
Change Management Perspective
- Individual and Change
- Individual Change Models
- Motivation
- Systematic Differences Among People
- Organization and Change
- Culture of Organisation
- Models of Change Process
- Emergent Change
- Key Roles in Organisational Change
Change and Organisation: Defining Change
- Change Drivers
- Projects, Portfolios, and Programmes
- Perspectives and Viewpoints
- Vision Statements
DAY TWO:
Management of Benefits
- Objectives
- CSF
- Processes and Principles
Stakeholder Engagement
- Engagement and Leadership
- Empathy Mapping
- Mobilising Stakeholders and Managing Relationships
DAY THREE:
Communication
- Feedback Mechanisms
- Communication Approaches
- AIDA
- Factors affecting Effective Communication
Change Impact
- Risk, Continuity Model, and Change Impact
- McKinsey 7S Model
- Gap Analysis
- Stakeholder Impact Valuation
Change Readiness
- Working with Individuals in Major Changes
- Developing Organisational Readiness for Change
- Preparing for Resistance
DAY FOUR:
Education and Learning Support
- Training Planning
- Critical Principles of Learning
- Defining What is to be Learned
Project Management: Change Initiatives, Projects, and Programmes
- Overview
- Decisions and Designs
- Project Environment
- Project Methodologies
- Identifying Key Roles and Owners
- Change Delivery Plan
DAY FIVE:
Sustaining Change
- Levers and Leverage
- Level of Adoption and Critical Mass
- Reinforcing Systems
- Three Reinforcing Systems
