Certified Manager of Quality/Organizational Excellence Course
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COURSE DATES AND LOCATIONS
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INTRODUCTION
Become a qualified quality expert for your organization. The Certified Manager of Quality/Organizational professional is ready to make the right quality-related decisions at any level of the organization. This is a certification exam preparation or refresher course and is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use, and highlights both multiple-choice and constructed-response sample questions.
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COURSE OBJECTIVES
By the end of the course, you‘ll be able to:
- Explain, through discussions, the main concepts in each of the BOK elements.
- Refine their thinking approach in preparation for the ‘constructed response’ section of the examination
- Practice sample tests.
- Review the body of knowledge in preparation for the ASQ CMQ/OE examination
- Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts
- Certified Manager of Quality/Organizational Excellence
- Prepare participants to become successful quality managers, able to work in multinational organizations.
- Pass the qualifying exam of the American Society for Quality (ASQ) and obtain its certificate as a Certified Quality Manager (CMQ/OE).
- Facilitate and lead team efforts, establish and monitor customer/supplier relations, and supports strategic planning and deployment initiatives.
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COURSE AUDIENCE
This course is made for:
- Group/ Corporate Quality Manager,
- Quality Director/ Head of Quality,
- QA/QC Manager/ Engineer/ Supervisor
- Quality Auditors/ ISO Auditors
- Quality Professionals who lead manage or support quality improvement programs.
- QM Professionals in need to add ASQ’s CMQ/ OE to his/her professional credentials
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COURSE OUTLINE
Day One
Introduction
- Course materials
- Practice questions
- Bloom’s taxonomy
- Body of knowledge
- Preparation tips
- Suggestions for more effective test-taking
Organizational leadership
- Team’s strategy development and deployment
- Teams and team-building techniques.
- Change management.
- Leadership styles.
Strategic plan development and deployment
- Strategic planning models
- Business environment analysis
- Strategic plan deployment
- Organizational performance measurement
Day Two
Management elements and methods
- Principles of management
- Management theories, styles, and tools
- Communication skills and abilities
- Project management
- Project documentation
- Quality system
- ISO and other third-party standards
- Other quality methodologies
- Quality philosophies
- Human resources management
- Financial management
- Risk management
Day Three
Quality and process management tools
- The seven classic quality tools
- Mapping the process
- Analyzing the process
- Innovation and creativity tools
- Statistical analysis
- Process capability
- Qualitative assessment
- Lean tools
- Theory of Constraints (TOC)
- Basic statistical use
Day Four
Customer-focused organizations
- Customer identification and segmentation
- Customer needs and voice of the customer
- Customer satisfaction and loyalty
- Basic customer service principles
- Internal and external customers
Day Five
Supply chain management
- Supplier selection and communications
- Supplier performance and improvement
- Supplier certification, partnership, and alliances
Training and development
- Training needs analysis and plans
- Training material design and delivery
- Training effectiveness and evaluation
