Building High Performance Teams to Success
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COURSE DATES AND LOCATIONS
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INTRODUCTION
Success as a manager depends largely on how well the team works and what kind of results it achieves. This course provides managers with help in developing their team leadership skills and unleashing the talents of each individual team member. This will enable participants to gain a comprehensive understanding of all the essential features of effective team building, and gain skills in using them expertly in building ideal teams.
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COURSE OBJECTIVES
By the end of the course, you‘ll be able to:
- Learn about different types of teams
- Identify and explain the five stages of team development
- Setting team standards and inspiring and motivating team members
- Build teamwork by applying the 12 characteristics of an effective team
- Foster trust and rapport by exploring your team’s player style, and discover how it affects group dynamics
- Know the key elements that move a team from engaged to empowered, and pass these elements on to your team.
- Develop strategies to deal with team conflicts and common problems
- Building teams using TORI
- Communicates effectively
- Engage in active listening
- Building consensus through understanding
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COURSE AUDIENCE
This course is made for
- Executive Secretaries,
- Executive Personal Secretaries,
- Personal Secretaries,
- Management Secretaries,
- Executive Assistants,
- Personal Assistants,
- Senior Assistants,
- Office Managers,
- Administration Managers
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COURSE OUTLINE
Day One
COURSE OVERVIEW
- Welcome & Introduction
TUCKMAN’S FIVE STAGES OF TEAM DEVELOPMENT
- Adjourning
- Storming
- Norming
- Performing
Day Two
CHARACTERISTICS OF GREAT TEAMS (I)
- Clear Purpose
- Informality
- Participation
CHARACTERISTICS OF GREAT TEAMS (II)
- Civilized Disagreements
- Open Communication
Day Three
CHARACTERISTICS OF GREAT TEAMS (III)
- Shared Leadership
- External Relations
- Style Diversity
TEAM PLAYER TYPES
- Inquiring Rationals
- Authentic Idealists
- Resourceful Artisans
Day Four
CREATIVE THINKING
- Mindmapping
- Brainstorming
- Brainwriting
SOLVING PROBLEMS
- Decision Making
- Planning & Organising
Day Five
TEAM PLANNING TOOLS
- SWOT Analysis
- Planning Tools
- Improvement Plans
WORKSHOP WRAP UP
- Workshop Review
