Advanced Employee Performance Management Course
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COURSE DATES AND LOCATIONS
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INTRODUCTION
Performance Management is ensuring that the employee and the organization are focused and aligned toward strategic priorities. This course of Performance Management training course will show you how to integrate Performance Objectives, Critical Success Factors, and Key Performance Indicators into a performance management system applied by a highly skilled leadership, managerial, and supervisory team.
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COURSE OBJECTIVES
By the end of the course, you‘ll be able to:
- Performance Management
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Strategy Execution
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Performance & Strategy Framework
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Balanced Scorecard
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Employee Performance
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Key Performance Indicators
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KPIs Polarity, Types, & Documentation
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Target Setting Methods
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Reports Design
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Reporting Process
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Review Meeting
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Reporting IT System
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Cash & Non-Cash Rewards
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Kaizen Reward Program
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COURSE AUDIENCE
This course is made for:
- HR Generalists who want to become specialized as performance Managers
- Managers who want to learn how to set goals for a large number of employees
- Managers who want to learn how to conduct difficult conversations
- HR Managers Who Need Tools to Capture and Track Performance Data
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COURSE OUTLINE
DAY ONE:
Understanding Yourself and Others
- Exploring human psychology
- Your Johari window
- How are attitudes formed?
- Your personality style explored
- Understanding Emotional Intelligence (EI)
DAY TWO:
Performance Improvement Planning (PIP)
- Introduction to performance management of people
- Understanding performance decline and the factors affecting performance
- Work performance interviewing
- Communication skills for the performance interview
- Managing good performance – behavioral reinforcement theory
DAY THREE:
Driving Performance through Talent Management
- Talent management – explored
- Employee resourcing: best practices
- Introducing the basics of manpower planning
- Flexibility and introducing the ‘flexible firm’
- Differentiating succession management & talent management
DAY FOUR:
Giving Feedback and Making Appraisal Work
- The principles of effective performance appraisal
- Performance management in a multicultural setting
- How to deal with common mistakes and minimize failure
- How to structure an appraisal meeting – a step-by-step outline
- Giving feedback with Emotional Intelligence (EI)
DAY FIVE:
Dealing with ‘Difficult’ People
- Providing appropriate career-path planning – supporting the development
- Dealing with difficult people and stakeholders
- Behavior styles – passive, aggressive, passive-aggressive & assertive
- Handling aggression in others
- Personal Action Planning
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