Quality Assurance in Practice
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COURSE DATES AND LOCATIONS
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INTRODUCTION
Quality is extremely hard to define, It is all about meeting the needs and expectations of customers with respect to the function, design, reliability, durability and price of the product. Assurance is a positive declaration on a product or service, which gives confidence. It is certainty of a product or a service, which it will work well. Quality Assurance in Practice will provide participants with a sound understanding of a practical approach to developing quality assurance in their organizations. This Management & Leadership training course examines the well-known ISO9001 framework as a foundation for developing quality assurance.
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COURSE OBJECTIVES
By the end of the course, you‘ll be able to:
- State the benefits of the PDCA approach
- Understand the importance of risk based thinking in a quality management system
- Have an awareness of organizational context and what it means in the quality management system
- State the benefits of audit in a quality management system and understand some of the practical requirements of management systems auditing
- Practice audit techniques
- Appreciate the essentials of document control systems
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COURSE AUDIENCE
This course is made for
- Department Managers
- Quality control and Quality assurance staff
- Team Supervisors
- Human Resources Managers
- Finance Professionals
- Finance Audit
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COURSE OUTLINE
Day One
Planning and Operating a Quality Management System
- Establishing Policies
- Planning for a Quality Management System
- Assessing Risk and Opportunity within a Quality Management System
- Supporting Your System
- Operations, Planning and Control
Day Two
Designing and Implementing ISO9001
- The PDCA Approach
- Risk Based Thinking
- The Organization and Context
- Needs and Expectation of Interested Parties
- Significance of Effective Leadership Roles
- Role and Responsibilities of Leaders in ISO9001
- Culture of Quality – The Role of TQM
Day Three
Audit as a Management Tool
- Management Systems Auditing
- The Face of a Systems Auditor
- Requirements of ISO19011
- Types of Systems Audits
- Planning Audits
- Audit as Part of Performance Monitoring and Organizational Improvement
Day Four
Audit in Practice
- Developing a Programme of Audits
- Planning an Audit
- Opening Meetings
- Audit Questions and Use of Check Lists
- Conducting the Audit
Day Five
Document Management in Your Quality Management System
- Building a Document Control System
- Document Life Cycles
- Consistency in Document Appearance, Notation and Circulation
- Maintaining the Integrity of Document Controls
- Availability of Documents to Interested Parties
N.B: Exam fees are not included
